Travelocity

This store has a 73% star rating based on 3 reviews	Rate This
Star Rating: Reviewer: Anonymous from Massachusetts Comments: My wife and I have used Travelocity for several years to book our anniversary trip. We have never had any issues and have always booked our air, hotel and car together. We have nothing but good things to say about this site.
Star Rating: Reviewer: Nick from Massachusetts Comments: I have never had such a horrible experience with a company as the exprience I had with Travelocity. To make a very long and ongoing story short, the representative who booked my trip booked the wrong hotel -- 30 miles away from where I requested -- and the wrong departure flight -- I requested a 9am flight and got a 4:30 pm flight. I called the customer service line and waited 5 hours straight before I reached a manager who told me "Our representatives would not make two mistakes..." To correct the errors they made, they expected me to pay an additional $400 to change to my original hotel request and an additional $1000 to change to my orginal flight request. The company then went ahead and debited the money, penalties included, from my checking account without my permission. Needless to say I canceled my trip and booked with another company. I am still waiting for a response from their consumer relations department and will expect a credit for the total amount that they deducted. Would not recommend choosing Travelocity to book your next trip.
Star Rating: Reviewer: Anonymous